Last updated: 20 September 2026

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Chris Hyde Timber is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use and protect personal information when you visit our website, contact us or do business with us.

For the purposes of UK data protection law, the data controller is:

[Full registered company name]
Trading as Chris Hyde Timber
Email: chris@chrishydetimber.co
Telephone: 07860 518201

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Information We Collect

We may collect personal information that you provide directly to us, including:

• Your name

• Company or business name

• Email address

• Telephone number

• Postal or delivery address

• Information contained within an enquiry or message

• Customer and supplier information

• Invoicing and transaction records

• Correspondence between you and Chris Hyde Timber

When you use our website, certain technical information may also be collected automatically, such as your IP address, browser type, device information, pages visited, referral source and information about how you interact with the website.

We do not take payments through this website.

How We Use Your Information

We use personal information where necessary to:

• Respond to enquiries submitted through our website, telephone or email

• Provide quotations and discuss potential orders or supplies

• Manage relationships with customers and suppliers

• Arrange and fulfil the supply of timber

• Maintain invoices, accounts and other business records

• Meet our legal, tax and regulatory obligations

• Operate, maintain and improve our website

• Understand how visitors use our website

• Protect our website and business against misuse, fraud or security threats

We do not use information collected through the website to send unsolicited marketing emails or newsletters.

Our Lawful Basis for Using Your Information

Depending on the circumstances, we process personal information because:

Contract – the information is necessary to provide a quotation, take steps requested by you before entering into a contract, or fulfil an agreement with you.

Legal obligation – we are required to retain or process certain information for accounting, taxation or other legal purposes.

Legitimate interests – it is reasonably necessary for running Chris Hyde Timber, responding to business enquiries, maintaining customer and supplier relationships, protecting the business and improving our services.

Consent – where consent is required, particularly for certain cookies, analytics and tracking technologies.

UK data protection law requires businesses to have an appropriate lawful basis for processing personal information. 

Website Hosting and Wix

Our website is built and hosted using Wix.

Wix may process certain information on our behalf in order to provide website hosting, security, contact forms, analytics and other website functionality.

Information submitted through our website contact form may therefore be stored within Wix's systems as well as being provided to Chris Hyde Timber.

Analytics and Third-Party Services

We may use services including:

Wix Analytics to understand how visitors use our website.

Google Analytics to provide information about website traffic and visitor interaction.

Google Search Console to help us understand how our website performs within Google search results.

Meta Pixel to measure website activity and understand interactions with our website.

These services may collect information such as device details, IP addresses, website activity and identifiers.

Where the use of these technologies requires consent, they will only be used after the appropriate consent has been given.

Cookies

Our website uses cookies and similar technologies.

Some cookies are necessary for the website to function correctly, for example for security and remembering website preferences.

We may also use analytics or tracking technologies to understand how visitors interact with the website.

Where required, you will be given the opportunity to accept or reject non-essential cookies through our cookie settings.

Current UK rules also allow certain limited statistical analytics technologies to operate without consent where specific conditions are met, including providing clear information and a simple way for visitors to object. Advertising and individual tracking technologies generally require consent. 

You can also control or remove cookies through your browser settings.

Sharing Your Information

We do not sell personal information.

We may share information where necessary with organisations that help us operate our business, including:

• Wix and website service providers

• Google

• Meta

• Accountants and professional advisers

• IT and technology providers

• Suppliers or service providers involved in fulfilling a customer requirement

• HM Revenue & Customs, regulators or other authorities where legally required

We only share information where there is a legitimate business or legal reason to do so.

International Data Transfers

Some of the technology companies and service providers we use may process information outside the United Kingdom.

Where personal information is transferred internationally, we take reasonable steps to ensure appropriate protections are in place in accordance with UK data protection requirements.

How Long We Keep Your Information

We only keep personal information for as long as reasonably necessary for the purpose for which it was collected.

General enquiries will normally be retained only while they remain relevant to our business relationship.

Where an enquiry leads to a customer or supplier relationship, information may be retained for longer as part of our normal business records.

Accounting, invoicing and taxation records will normally be retained for at least six years where required by law. UK companies are required to retain certain accounting and tax records for prescribed periods. 

Information may be retained for longer where necessary to resolve a dispute, establish or defend a legal claim, or comply with another legal requirement.

Keeping Your Information Secure

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

Your Data Protection Rights

Depending on the circumstances, you may have the right to:

• Request access to personal information we hold about you

• Ask us to correct inaccurate information

• Ask us to delete your information

• Ask us to restrict how your information is used

• Object to certain uses of your information

• Request transfer of certain information

• Withdraw consent where we rely upon consent

These rights are subject to certain legal conditions and exemptions.

To exercise your rights, please contact us using the details shown at the beginning of this Privacy Policy.

Complaints

If you have any concerns about how Chris Hyde Timber uses your personal information, please contact us first so that we can try to resolve the matter.

You also have the right to make a complaint to the Information Commissioner's Office (ICO), the UK's data protection regulator.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, technology or legal requirements.

The latest version will always be published on this website with the date of the most recent update.

One thing I'd change before you publish it: send me his exact registered company name, company number, business/registered address, email address and telephone number, and I'll put them into it properly so you've got a completely finished version ready to paste straight into Wix.

Also, because you're using Meta Pixel, I'd make sure Wix's cookie controls are actually preventing it from firing before the visitor has made the appropriate choice. The ICO's current 2026 guidance distinguishes basic statistical analytics from advertising/tracking; the latter requires consent.